OHT Better HealthTech by Design: Better Together: Clinicians + Designers in the NHS

Exploring why innovation in healthcare often fails at adoption and how a wider, UX-led approach can create meaningful change long before technology is fully implemented.

Drawing from real NHS case studies across rheumatology, cardiology, and neurology, this session shares lessons from designing services with clinicians, patients, and multidisciplinary teams to improve pathways, reduce friction, and build trust in complex healthcare environments.

Rather than focusing purely on technology, this talk explores how human-centred design, collaboration, and behavioural understanding can drive sustainable innovation in the NHS.

Speakers

Laura Smith, Service Designer and Researcher, Unboxed

Dr William Bradlow, Cardiology Consultant, University Hospital Birmingham